Product Pick-up

Cancellation Policy

AUTOMATED APPOINTMENT REMINDERS As a courtesy, I send automated 24-hour reminders of your upcoming appointment via text and email, to help prevent accidentally missing an appointment. LATE ARRIVAL If you arrive more than 10 minutes late to your appointment I cannot guarantee that you will receive the full treatment and you may be subject to a reschedule fee if we cannot complete the appointment in the scheduled time. I do not like to rush, so please arrive on time and be prepared by following the pre-care instructions given in advance. REQUIRED NOTICE If you need to cancel or reschedule, please give me at least 24 hours notice so I may free up the time to other clients. INSUFFICIENT NOTICE Certain appointment types require a deposit to schedule. This deposit can be refunded, or applied to a future booking if you reschedule with sufficient notice (24-hours prior). If you cancel or reschedule without providing 24 hours notice, you will be charged 50% of the scheduled services which may include the entirety of your deposit and/or redeeming your voucher to cover the cancellation fee. NO-SHOW I consider a “No Show” if you miss your scheduled appointment, or cancel within two hours of your appointment. Should this happen, you will be charged 75% of the services to your card stored on file and/or your voucher will be redeemed to cover the cancellation fee. A continued history of no-shows may result in refusal of service. VOUCHERS Vouchers are limited to one per person, and are for new clients only. Vouchers are not available for Noon Aesthetics in-clinic skincare and other medical treatments. WHY THIS POLICY? Array Beauty Company operates on a by-appointment-only schedule. When you do not show up for your appointment, I not only lose your business, but also the potential business of other clients who could have been scheduled during that appointment time. Because of this, a fee is charged to compensate for lost revenue. The goal is to provide a stable and healthy environment for clients, as well as myself. With that said, I understand unforeseen things can happen. Please communicate with me if anything unexpected comes up and I will happily work with you to reschedule your appointment without penalty. Please contact me if you have any questions or concerns. I appreciate your understanding and look forward to working with you.